11-24-2013 08:40 PM
I bought the bold 9900 almost a year and a half ago and i've been experiencing really bizzare problems lately with my phone.
App storage: after restart over 130 mb free
Free memory: usually most of it, since i don't use most of the applications on my phone most of the time.
I have the latest OS7 update
Built in storage: 4.1 GB free
Media card storage: 3.7 GB out of 14.8 GB free (Sandisk ultra)
I started to regret buying this phone, i wish i bought a samsung or an iphone, because BlackBerry really sucks. I though I would never say this. RIM needs to step up their game and should support older phones if they want us to buy their new phones. Personally I can't wait to get rid of this piece of **bleep**.
Someone HELP me Please, your help and time will be much much appreciated, Thank you
11-24-2013 10:16 PM
Wow...your message started off so nice, seeking help from the kind volunteers here...then degraded toward the end into a diatribe, including with what I can only interpret as no real desire for help...if you are going to just get rid of it, why seek help? Nevertheless, I will assume that you actually do want to try and resolve these things...
- First problem whenever I use my phone's camera a couple of pictures with or without flash and the battery is around 80%. Suddenly I get the low battery notification and its always around 16%. As soon as I plug it in; in less than a minute the batter jumps back to 50% or 60% (it differs the whole time). This problem doesnt happen a lot, but it has been happening more lately.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
- Second problem which is really **bleep** me off, when my phone is sleep/idle and then I take it out to take a picture with or without flash. After it snaps the picture and i don't get the preview of the picture and it restarts itself.
- Third problem which started to happen recently (probably since last month). whenever im restarting my phone it takes longer than it used to. let's say it takes ususally around 2-4 minutes, now it takes around 5+ minutes. the loading bar stops at couple of places for veryy loong time.
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
To perform an OS reload/upgrade/downgrade, the simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!