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Contributor
Posts: 13
Registered: ‎08-22-2012
My Device: bold 9900
My Carrier: wiind

Software or Hardware!! HELP!

I bought the bold 9900 almost a year and a half ago and i've been experiencing really bizzare problems lately with my phone.

 

Phone configuration:

App storage: after restart over 130 mb free

Free memory: usually most of it, since i don't use most of the applications on my phone most of the time.

I have the latest OS7 update

Built in storage: 4.1 GB free

Media card storage: 3.7 GB out of 14.8 GB free (Sandisk ultra)

 

  1. First problem whenever I use my phone's camera a couple of pictures with or without flash and the battery is around 80%. Suddenly I get the low battery notification and its always around 16%. As soon as I plug it in; in less than a minute the batter jumps back to 50% or 60% (it differs the whole time). This problem doesnt happen a lot, but it has been happening more lately.
  2. Second problem which is really **bleep** me off, when my phone is sleep/idle and then I take it out to take a picture with or without flash. After it snaps the picture and i don't get the preview of the picture and it restarts itself.
  3. Third problem which started to happen recently (probably since last month). whenever im restarting my phone it takes longer than it used to. let's say it takes ususally around 2-4 minutes, now it takes around 5+ minutes. the loading bar stops at couple of places for veryy loong time.

 

I started to regret buying this phone, i wish i bought a samsung or an iphone, because BlackBerry really sucks. I though I would never say this. RIM needs to step up their game and should support older phones if they want us to buy their new phones. Personally I can't wait to get rid of this piece of **bleep**.

 

Someone HELP me Please, your help and time will be much much appreciated, Thank you Smiley Happy

Hall of Famer III
Posts: 57,228
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Software or Hardware!! HELP!

Wow...your message started off so nice, seeking help from the kind volunteers here...then degraded toward the end into a diatribe, including with what I can only interpret as no real desire for help...if you are going to just get rid of it, why seek help? Nevertheless, I will assume that you actually do want to try and resolve these things...

 


theo9900 wrote:

 

  1. First problem whenever I use my phone's camera a couple of pictures with or without flash and the battery is around 80%. Suddenly I get the low battery notification and its always around 16%. As soon as I plug it in; in less than a minute the batter jumps back to 50% or 60% (it differs the whole time). This problem doesnt happen a lot, but it has been happening more lately.

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.


theo9900 wrote:
  1. Second problem which is really **bleep** me off, when my phone is sleep/idle and then I take it out to take a picture with or without flash. After it snaps the picture and i don't get the preview of the picture and it restarts itself.
  2. Third problem which started to happen recently (probably since last month). whenever im restarting my phone it takes longer than it used to. let's say it takes ususally around 2-4 minutes, now it takes around 5+ minutes. the loading bar stops at couple of places for veryy loong time.


I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

 



To perform an OS reload/upgrade/downgrade, the simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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