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BlackBerry® OS Smartphones

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New Contributor
Posts: 8
Registered: ‎07-03-2012
My Device: Curve
My Carrier: O2

Software update problem

Curve has been running software updates all day. But for the last 5 hours it's been stuck on a white screen saying backing up your data. Overall backup progress is at 16% and it's currently updating social feeds at 0% but it has been at this same screen for 5 hours now. I can't get to use my phone as it won't let me go back to the main screen and I desperately need to use it tomorrow afternoon. Any more info can be provided to help. Thanks.
Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Software update problem

Hello GH16,

 

Have you taken the manual device backup, before starting software update.

 

Thanks..!!

New Contributor
Posts: 8
Registered: ‎07-03-2012
My Device: Curve
My Carrier: O2

Re: Software update problem

No I did not.
New Member
Posts: 2
Registered: ‎07-04-2012
My Device: Blackberry Curve 9360
My Carrier: Orange

Re: Software update problem

I am having the same problem.

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: Software update problem

Only thing we may try is, try reloading OS which may cause data loss. Cozz as you stated its stuck since hrs means seems no solution to wait further more.

 

Good luck

New Contributor
Posts: 8
Registered: ‎07-03-2012
My Device: Curve
My Carrier: O2

Re: Software update problem

Put the phone into safe mode and it works but it still comes up with the software update screen and I cant get off it.  Also it will not connect to my computer when it is doing the software update.  So i cant back up my phone or download anything that will help from my computer.

New Contributor
Posts: 8
Registered: ‎07-03-2012
My Device: Curve
My Carrier: O2

Re: Software update problem

Put the phone into safe mode and it works but it still comes up with the software update screen and I cant get off it.Smiley Frustrated  Also it will not connect to my computer when it is doing the software update.  So i cant back up my phone or download anything that will help from my computer.