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BlackBerry® OS Smartphones

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New Member
Posts: 3
Registered: ‎06-19-2013
My Device: z10
My Carrier: Rogers

Software update

The current update will not work. It starts and part way through it cancels. Help?
Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Software update

Hello adri123

Are you speaking about the blackberry z10 update??

Have you try updating with your blackberry link pc software??

http://us.blackberry.com/software/smartphones/update/blackberry7-os.html
New Member
Posts: 3
Registered: ‎06-19-2013
My Device: z10
My Carrier: Rogers

Re: Software update

Yes the z10 update. I tried on my mac with BlackBerry Link but it is so slow. I left it over night and nothing had downloaded.
Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Software update

Have you try updating from the Mobile device instead of using the Mac & Blackberry Link?

You can update your BlackBerry smartphone OTA (Over-the-air) without connecting to computer. To get started, on the Home screen, swipe down from the top of the screen. Tap Settings > Software Updates. Tap Check for Updates.1

http://us.blackberry.com/software/smartphones/update/blackberry10-os.html