04-28-2013 06:51 AM
I have a solid blue light on my blackberry Torch 9810 and cannot get it to turn off. I have not got the phone wet, it just came on. Bluetooth is not even turned on. I have taken the battery out etc but it just won't turn off. Can someone please help
04-28-2013 05:06 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
04-28-2013 05:50 PM
04-29-2013 05:38 AM
I have tried safe mode, and uninstalled anything that might have been updated, and it is still the same.
The blue light didn't come on straight after I dropped it though, which is making me think it wasn;t that, as it wasn't dropped very far.
04-29-2013 09:44 AM
04-29-2013 09:50 AM
I dropped the phone approximately a meter onto the floor (Lino), the blue light didn't come on then. I then put the phone on the side (Still no blue light), and came back 30 minutes later to find the blue light was on. I have turned the blue tooth led off, turned the bluetooth itself off. Removed the battery and left it 6 hours. I have uninstalled 3 apps that may have been updated in the previous day, and removed the battery again. The blue light just remains on the whole time even when turned off, unless the battery is taken out.
04-29-2013 10:32 AM