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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-01-2013
My Device: Bold 9900
My Carrier: MTN South-Africa

Some Keys not working

The scroll / selection key and some of the keys like the "g", "h", "l", "s", "t", "w" stopped working. The phone is new and still have the original screen protector on it. Had it for a month as a replacement after 3 previous 9900 Bolds failed on me.


Do I need a repacement again?


What can I do. This is becomming a huge issue for me. Everytime I have to send in the phone again, and are without a phone for 6 weeks at a time. This is not acceptable.


What can I do

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Some Keys not working

Hello Arno1234,

Welcome to the BlackBerry Support Community.


The following article may help regarding the issue you are experiencing with the keyboard on your BlackBerry smartphone:


If this process fails to resolve the issue, please contact your point of sale for options.

Thank you.



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