Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
01-27-2013 02:14 PM
Using BlackBerry Desktop Software 22.214.171.124 I get the following warning message after performing a Back up of my BlackBerry Torch 9800 (software version 6.0 bundle 2647): "Some of your data wasn't backed up. Some data is not included in back up file. Datatype: BlackBerry Messenger Entries: 0/2".
Solved! Go to Solution.
01-27-2013 03:00 PM
Hi and Welcome to the Community!
It might be the BBM Contacts...there are situations where those are not properly backed up with the Desktop Software. Refer:
If you have moved to BBM 7, then your BBM contacts are backed up "to the cloud" as part of your BB ID association to BBM.
Otherwise, you can compare the databases on your BB against what is contained in the Backup File to determine exactly what is missing:
You would need a 3rd party PC app to parse and present the backup file to you in "human readable" format so as to compare.
FYI -- for complete backup processes and recommendations, refer to this thread:
01-27-2013 03:52 PM
01-28-2013 03:08 PM
Ok... I did the compare and I noticed that the "BlackBerry Messenger" database in the BBB file had 0 entries and the "BlackBerry Messenger" database on the device has 1 entry. I deleted the data base on the device and retrieved it form BlackBerry. Now the BlackBerry Desktop Software backup run error free.
Thank you for your help!
01-28-2013 07:38 PM