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BlackBerry® OS Smartphones

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New Member
Posts: 2
Registered: ‎12-31-2012
My Device: Bold 9700
My Carrier: Giffgaff

Someone stole my blackberry..

Hello, I'm in need of urgent help!!! I have had my phone stolen today and my service provider is Gifgaff..I have already blocked my sim and blacklisted my phone but Im not sure if my bbm is still running!! Is there any way to block it???

Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Someone stole my blackberry..

If you have done what you say about getting the sim shut down and the phone blacklisted then BBM will not work, even with another sim. It all depends on how your carrier blocked the phone.

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Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Someone stole my blackberry..

Also, when you get a new BB be sure to install BBProtect on it. With that app you can remotely view your device's location and even wipe your device.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Member
Posts: 2
Registered: ‎12-31-2012
My Device: Bold 9700
My Carrier: Giffgaff

Re: Someone stole my blackberry..

Thank you...yes, I have blocked my sim and blacklisted the handest. But what does blacklisted mean? Does it delete all my memory, pictures, texts, everything? Because that's what I need. And I don't know..sorry.

Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Someone stole my blackberry..

No it only renders the handset incapable of getting on the network. All your data is still on it and available to whoever stole it unless you had a password set on the device.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Member
Posts: 2
Registered: ‎07-07-2014
My Device: Z10
My Carrier: Blackberry

Stolen Blackberry Z10

[ Edited ]

Hi Blackberry  my phone  Z10  was stolen on 7/4/2014  Pin #PV003-A     MAT-54212-005   SWD-201212051507250531 Could you please report it   Thank u so much  

Pablo Crespo
Highlighted
Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Someone stole my blackberry..

None of that info is of any use here. First that's not a BlackBerry pin. Second even if it were there's nothing we can do here since we're not BlackBerry employees.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!