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New Member
Posts: 1
Registered: ‎12-07-2012
My Device: Bold 9930
My Carrier: Verizon

Something very wrong with my Bold 9930 after newest 7.1 update

I have a Verizon Bold 9930 which I sync with a Mac.  I installed the newest update over the air.  All is working well except the "Options" and "Manage Panels" menu selections on the home screen don't work.  I select those and they simply close the menu.  Also, I can't access any of the options in the "Connections" settings page, such as "Wi-Fi Networks", "Networks and Connections", etc.  The only way I can access Wi-Fi is through "Setup".  I've already tried two battery pulls to no avail.  This is pretty serious seeing as I can't access any of the main device optiopns and it seems like a deep level problem.  Any ideas?  I tried to downgrade to an earlier 7.1 update via the Verizon carrier page but it looks like it's an EXE file that will only work with a PC.  What can I do?



Bold 9930 - Verizon


Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Something very wrong with my Bold 9930 after newest 7.1 update

Hi and Welcome to the Community!


You are correct that everything on the official download portal functions only on PC...not MAC. But, in the MAC Desktop Software, you should be able to install any OS version that your carrier sanctions for your specific device. In any event, given what you describe, I recommend reloading the OS. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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