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Contributor
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Something was wrong after I restored..........

1.jpg

 

As you can see, all the history has gone after restored. What can I do now?

 

Thanks.

 

 

Contributor
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

I need your help.
Contributor
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

Anyone can help?

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Something was wrong after I restored..........

Hi overspeed,

 

Can you please provide a bit more detail so I can assist you better?

  1. Did you do a restore from backup right before this?
  2. If so, can you tell me why you did the restore and how old the backup file you restored from was?
  3. Would the conversation history with this user that you are missing be in that particular backup file or did the conversation take place after the backup file was taken?

I look forward to your response.


-FS


 


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Contributor
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

Hi Frankie,

I backup all data before I wiped. Then wipe and activate my email account. After done, I restored by selected SMS messages. Then I found all my conversation history was gone.

Contributor
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

Any further information?
Contributor
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

Too hard to resolve?
Contributor
Posts: 21
Registered: ‎12-02-2012
My Device: Bold 9780
My Carrier: Vodafone

Re: Something was wrong after I restored..........

No one can help?
Super Contributor
Posts: 395
Registered: ‎09-11-2010
My Device: BB Q10
My Carrier: vodafone UK

Re: Something was wrong after I restored..........

Hello,

How did you back up your device?

Regards
Blackberry! Here, now, forever!