07-18-2008 04:39 PM
07-18-2008 04:56 PM
You may also need to install the "PocketMac Driver update." You can find instructions here:
07-21-2008 02:37 PM - edited 07-21-2008 02:38 PM
07-21-2008 03:12 PM
I'm having the same issue and the driver update did not solve the problem. Any other ideas? Getting desperate.
That article recommends a kind of regular way and a manual way to update the driver, did you try the manual way (second half of article)? I'll quote it here, it's what worked for me:
Here are some steps you can perform to make sure the new patch is installed correctly:
1. Please unplug your BlackBerry and count to 60 seconds. This allows the
driver to completely release. (Likely, the driver wasn't released last time you tried installing the patch, so the new one didn't install correctly.)
2. Please open Finder, and locate the following folder: MacintoshHD/System/Library/Extensions/.
3. Within the "Extensions" folder, you will see a list of .kext files. scroll down the very long list, and locate the two files that start with "BlackBerry" files.
4. Please remove both of these files from your Mac: "BlackBerry.kext" and "BlackBerryUSBDev.kext". You will need your Apple Administrator user account password to remove these files from the Extensions folder. After you do so, empty your trash, please.
5. If you have not done so already, or if you have deleted the file, please download the
DriverUpdate.dmg from here, using the instructions above again to download and install the patch:
6. After you've finished the installer/driver package, please restart your Macintosh.
7. Finally, plug-in your BlackBerry handheld, then launch PocketMac for BlackBerry. The PocketMac Sync Manager should now be able to find your BlackBerry.