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New Contributor
Posts: 5
Registered: ‎12-06-2012
My Device: Bold 9650
My Carrier: Verizon

Sortware Update issues

I've just installed the latest software update on the Bold 9650 and now the device isn't recognized by the Blackberry Desktop software.  I've tried all of the Troubleshooting tips and nothing is working.  Thanks for your help!

Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Sortware Update issues

Have you rebooted your computer?

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 5
Registered: ‎12-06-2012
My Device: Bold 9650
My Carrier: Verizon

Re: Sortware Update issues

Yes, I've disconnected and re-connected the Blackberry, rebooted the computer and re-selected the Blackberry as the device.  Thanks,

Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Sortware Update issues

See if this helps:

http://www.blackberry.com/btsc/KB00125

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Highlighted
New Contributor
Posts: 5
Registered: ‎12-06-2012
My Device: Bold 9650
My Carrier: Verizon

Re: Sortware Update issues

Hi John,

 

Thanks for the links to potential solutions.  I've tried some of them but the choices are not available.  It may be that since this is a networked computer I'll have to restart as an Administrator and try again.  I'll let you know.

 

Carol

New Contributor
Posts: 5
Registered: ‎12-06-2012
My Device: Bold 9650
My Carrier: Verizon

Re: Sortware Update issues

Hi John,

 

I've tried the suggestions on the table from Blackberry but if the options were available they haven't fixed the problem. (Some options like seeing the Blackberry on the USB dropdown menu aren't showing up.) 

 

The desktop software shows the Blackberry on the dropdown list but won't connect.  I've uninstalled the software and reinstalled it to no avail.

 

Thanks, anyway.  I'll turn it over to IT next week and see if they can get it synchronized.

 

Best.

 

Carol