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New Member
Posts: 2
Registered: ‎08-12-2013
My Device: Torch 9810
My Carrier: Telus

Sound and Alert Icon missing

My 'sound and alert' icon seems to have gone missing.  I nkow have some default settings for ring tones, clock alerts, etc which I cannot change.  Has anybody else experienced this, any fixes?


Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Sound and Alert Icon missing

Hey gavinkm,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would check to see if the icon is hidden on your home screen, on the home screen press Menu and select show all. Also did you install any new applications lately or updated any software?


I look forward to your reply.







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New Member
Posts: 2
Registered: ‎08-12-2013
My Device: Torch 9810
My Carrier: Telus

Re: Sound and Alert Icon missing

Hi, I was able to bring back the sounds and alerts icon, but I am unable to edit the sounds.  For some reason, under Ring Tone, I cannot pull down the list of stock ring tones.  Same goes for alarm clock notifier, I am unable to change any of these.


I have not downloaded any new apps or upgraded SW lately.