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New Member
Posts: 1
Registered: ‎12-20-2012
My Device: Bold 9930
My Carrier: Verizon

Sound files and enterprise activation are missing

I updated to 7.1 and everything was working. At some point the sound files and enterprise activation have gone missing. The sound files are complete gone and enterprise activation does not appear under Advanced System Settings.


Any suggestions on how to fix this? My BB appears to be eating it's young.

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Sound files and enterprise activation are missing


Hi Gitawolf and welcome to the BlackBerry Support Community Forums!


When you did the software update, did you select the option to automatically backup and restore your data? Also, have you made any changes to your BlackBerry data plan with your wireless provider?






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