03-31-2013 07:10 AM
Hi all, hope someone can help me with this. When recieving calls i can hardly hear the caller on the other end. This problem has only just started and i am at a loss as to what is causing this problem. Thanks to anyone who can help with this. Cheers Chris.
03-31-2013 07:50 AM
Welcome to BlackBerry Support Forums
While during a Call have you tried to increase the
Sometime this problem appear if you or the the per
Meanwhile you can also try a battery pull restart
03-31-2013 08:11 AM
Hi Prince, thanks for the quick reply. I have tried increasing the volume during the call, with no effect. I will try a battery pull with power on and get back to let you know if this works. Thanks Chris.
04-01-2013 08:48 AM
If a battery pull restart is unable to fix the issue , then you have to do a little diagnosis like the interval at which this problem appear , if it happen on some specific calls and occasion then the problem might be with your Carrier Network. But if this problem persists for all Incoming call then it might be a software or an Hardware issue .
And to rule out those software issue you can try reloading your Device Software to see if that helps , here is the KB for that :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software
If a reload fails to resolve your issue then most probably its an hardware problem and in that situation you have to Contact your Service Provider to any qualified Mobile Repair shop to get it fixed.
04-01-2013 10:12 AM