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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎08-26-2011
My Device: Bold 9900
My Carrier: Rogers

Sounds & Alerts Not Working

Out of nowhere, my phone started making only one sound whenever an email, text message, etc was received.  I checked the sound profiles, and all my original selections were there, but every time I go into the Edit page and go into the Notifier Tone' drop down menu, every single one says 'Invalid ring tone selected'.  I'm not sure why this is happening.  These are all ring tones that are standard on my phone and came with it.  I thought maybe I had to do a system upgrade, but when I checked that it said I had the most up to date version.  Has this happened to anyone else?  How do I fix this?

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Sounds & Alerts Not Working

Hello krl25,


Thank you for your question regarding the issue you are experiencing with Sound profiles on your BlackBerry Bold smartphone.


The steps in the following article may assist you regarding this issue: http://www.blackberry.com/btsc/KB19029


Let us know if this addresses the issue for you.




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