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BlackBerry® OS Smartphones

Posts: 100
Registered: ‎10-04-2010
My Device: Not Specified

Speaker pops when playing sounds

Does anyone have this issue? When I play a sound with the speaker off (for example, if I turn on the audible "roll" of the trackpad), the speaker pops/crackles once when playing the sound. Then if I wait a second without any sound, and do it again, it will pop again. Is this related to the hardware?


Should I exchange the phone? Your thoughts please... I already paid for a body/screen protector, that'd be 30 bucks down the drain if I need to swap the handset. It's annoying, so a software fix (if possible) would be amazing.

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Speaker pops when playing sounds

Hello supraking,


If you play a ringtone or music file, do you hear the same speaker noise?


Try the clean software reload as shown in KB11320. Be sure to back up your BlackBerry before you begin as all user data will be wiped clean. 


After the reload completes, test the speaker without any data restored.


When you go to restore your data, it is recommended to do a selective restore as shown in KB23680.


Let me know how you make out. 



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