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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-08-2013
My Device: Blackberry Bold
My Carrier: Verizon

Speakerphone Issue

Hi.....I  have an issue with my speakerphone on my Bold.  During a call, when I press the speakerphone button (phone/$ sign), rather than going to speaker, it mutes my call.


How do I overcome this?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Speakerphone Issue

Hey charlessandora,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest creating a full backup of your data and follow the steps in this KB article: www.blackberry.com/btsc/KB11320 or www.blackberry.com/btsc/KB19915


Then test the speakerphone prior to restoring any data.  


Let me know if you have any more questions.





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