Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎08-01-2013
My Device: BlackBerry Bold 9900
My Carrier: SingTel

Spotify not supported at BlackBerrry App World in Singapore?



Spotify was lauched in Singapore a few months back now - but it is still not possible to download the app from BlackBerry App World.

Spotify support adviced me to contact BlackBerry support, please see the following email conversation:

To: support-blackberry@spotify.com


Spotify has been live in Singapore for a while now, how come it is not possible to download it from BlackBerry App World?

From: support@spotify.com


Thanks for getting in touch!

You should be able to download the app from the following link I've posted below:




Let me know how you get on!




Spotify Customer Service


United Kingdom



To: support@spotify.com


Thanks for your reply. I am able to download it from https://m.spotify.com/ - but the problem is that this link lets you download an old version of Spotify - version, which has problems with offline playlists, the offline tracks does not play after restarting the app. This was fixed in version, which is avaible from BlackBerry App World (but appearently not in Singapore).

From: support@spotify.com


Thanks for getting back in touch!


Can you try downloading it from this website:




If that doesn't work, could you tell me what Blackberry model do you have and it's Operating system version.


To: support@spotify.com


When I try to download Spotify from the URL you specified, it says:


Unavailable for this device


I use a BlackBerry Bold 9900 with OS version 7.1 Bundle 2218 (v7.1.0.794).

From: support@spotify.com


Thanks for getting in touch!


In this case, I'm afraid I won't be able to help you, as the app should be downloaded from the BlackBerry app world, you could always contact Blackberry and ask them why you can't download the app.


If you would like to contact them, then here is a link for with all their contact information:





Please make Spotify availible for download in Singapore, or clarify why Singapore is not in the list of supported countries.


Hall of Famer III
Posts: 57,243
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Spotify not supported at BlackBerrry App World in Singapore?

Hi and Welcome to the Community!


I fear you have been misled. This site is not a channel for any formal communications with, escalations to, nor support from BlackBerry for any purpose at all. Rather, it is a user-to-user community of volunteers who try to help each other out. But it is not a proper venue for your request to receive any formal attention.


Further...end users actually have no control over AppWorld. Rather, the developer is in control of that. I checked and indeed Singapore is not listed as an available country -- one must meet ALL of the requirements, if any are not met then the app is not available. But, the reply you received from Spotify is quite interesting.


You see, developers hold responsibility for how their app appears in AppWorld -- if Spotify feels that their app should show as available in Singapore, then they have a problem. And they further have a dedicated "Vendor Portal" system through which they can raise issues like this directly with BlackBerry. End users have no such access.


So, sad to tell you, but I believe your best chance is to reply back to Spotify, telling them what you have learned, and that they should use their Vendor Portal access to make the corrections in AppWorld so as to make their app properly available to their audience.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎08-01-2013
My Device: BlackBerry Bold 9900
My Carrier: SingTel

Re: Spotify not supported at BlackBerrry App World in Singapore?

Thanks for your reply sdgardne! I'll contact Spotify Support again.