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New Member
Posts: 1
Registered: ‎11-24-2010
My Device: Torch 9800

Star beside email and can not delete

I have an email message in my inbox that says like this.........

 

(0 items)

SUBJECT

and then it shows the time it was received and a yellow STAR under that.

 

I am not able to open this email folder or delete it or anything. How do I delete this?

 

Thanks for you help.

New Contributor
Posts: 3
Registered: ‎12-17-2010
My Device: Bold 9650
My Carrier: Verizon

Re: Star beside email and can not delete

I've got what seems to be a similar problem. A few e-mail messages that I read and deleted remain on my Blackberry 9650, with a yellow star at bottom right of the subject line. There are "0 items" so deleting doesn't  get rid of it. There is also a "Open Conversation" menu item that doesn't do anything. I just want to get rid of these messages with no content and yellow star.

New Contributor
Posts: 8
Registered: ‎05-04-2010
My Device: Blackberry Z10
My Carrier: XL

Re: Star beside email and can not delete

I've experienced this from time to time. It seems my only solution to this is to restart the device. The email itself will be deleted in the device but still exist in web mail. So since this email is one I wanted to delete, I delete it again from web mail. Hope above helps. Cheers... dedonc
Blackberry Is In Suicide Mode
Super Contributor
Posts: 264
Registered: ‎02-01-2011
My Device: Torch 9800 .246/.448/.526/.666/.706

Re: Star beside email and can not delete

Have you tried a battery pull? This works for the strangest issues.

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.

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New Contributor
Posts: 8
Registered: ‎05-04-2010
My Device: Blackberry Z10
My Carrier: XL

Re: Star beside email and can not delete

I just tried something. It won't help me deleting/removing starred emails, but it's been a while since I found starred email when I tried to delete one. So maybe it may help you guys:

 

1. Go to message folder

2. Press Menu button.

3. Select "Option".

4. Select "Email Reconciliation".

5. In Folder Management => Delete On: Select "Mailbox & Handheld"

*If you delete wrong email, you can always go to web mail and retrieve it from your trash folder.

 

Cheers...

Dedonc

Blackberry Is In Suicide Mode
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New Contributor
Posts: 8
Registered: ‎05-04-2010
My Device: Blackberry Z10
My Carrier: XL

Re: Star beside email and can not delete

This is embarassing: I just found something else.

 

One of those time came again, an email just wouldn't go away and gold star attached to it.

- So, I waited to ensure the phone coverage was good enough.

- Then, I selected "Reconcile Now".

- Next thing I knew, the problematic email disappear.

 

Will it work for you too?

Blackberry Is In Suicide Mode