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12-07-2010 09:02 PM - edited 12-07-2010 09:07 PM
This problem is sounding very familiar...
I have uninstalled (following the directions) BB Desktop Manager and reinstalled.
I have pulled the battery and reset.
I have tried another (BlackBerry) cable
I have tried another USB port and STILL...
BlackBerry Desktop Software cannot communicate with the connected device
BlackBerry Desktop version: 22.214.171.124
BlackBerry Bold 9700 version: 126.96.36.1992
Carrier: Bell Mobility
When I try to connect, the phone screen flashes to the black screen with a phone and a computer on it... The normal screen when it is connected, but immediately drops back to whatever screen was active.
So, it says it can't connect... That makes no sense as I can connect to the storage card and transfer files to my heart's content. I just can't use Desktop Manager to do it!!!
I cleared my log file and tried it again. I found this:
#BlackBerry Event Log (cpt)
a System - JVM:INFOp=--------,a='188.8.131.522',o='184.108.40.206',h=4
a UI - GS-D 40df4fd7 - 12/7 20:55:52
a net.rim.usb.pwd - ChDs - 12/7 20:55:52
S Java Exception - ArrayIndexOutOfBoundsException - 12/7 20:55:52
| No detail message
a UI - GS+Q2 40df4fd7net.rim.device.cldc.io.commlink.CommLinkSt
i net.rim.lstp - MXsd - 12/7 20:55:52
i net.rim.lstp - RCsd - 12/7 20:55:52
a net.rim.usb.pwd - ChDs - 12/7 20:55:52
i net.rim.lstp - LNdn - 12/7 20:55:52
Does this add anything to the discussion? I'm completely frustrated with this!
12-18-2010 02:08 PM
I am very grateful to you for your guidance on this issue. I also have a "not connected" indication in my DM for Mac. I have followed your every suggestion but as of today, still have not had any success syncing with DM. I have uninstalled, reinstalled, pulled the battery, made sure that Mass Storage Mode is enabled and disabled media transport protocol. I have used DM successfully up to a few months ago. BTW, I use a BB Storm 9530 v 220.127.116.118 (Platform 18.104.22.168). I will continue to monitor your posts and see if I can restore functionality to my DM. I use MAC OS 10.5.8.
12-19-2010 09:25 AM
Well everyone, I just installed the NEW blackberry SW (Build 65 - avail Dec 2010) and am now able to synchronize again. I'd rather be lucky than smart and lucky I am today! Thanks BB/RIM. Thanks everyone on the forum.
12-31-2010 08:28 AM
Sorry for the delay in replying. That's great to hear everything is working again. Let us know if you have any more questions.
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Click Accept as Solution for posts that have solved your issue(s)!
10-17-2011 04:52 PM
With all the things to do just to get this working, then easiest is to just change device..... just go to an android or iphone....then all works all the time :-)