Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: Bold 9900
My Carrier: GLO

Still having no BBM function after migration...HELP

Hi, I joined the Support Community Forum recently due to a major BBM problem I was (and still am) having. Having (successfully and repeatedly) entered my BB-ID et al my BB Contcats on my new handset have been 'Restoring' for over 2 weeks now. As such there's currently no BBM communication or function active on my new handset. I put out an SOS post to which I got an array of responses....all to no avail. Please can BlackBerry (or anyone) advise if there's a way out of this most frustarting rut...and are all my BB Contacts lost, irretrievable, or what...? Thanks

Highlighted
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Still having no BBM function after migration...HELP

Hello,

Not knowing what was covered in your other thread (threads perhaps?), we risk of course redundant advice here. But, assuming that many things have already been done and that those things have already exhausted all that the end user can do, your next step is formal support, which you do not obtain here. Indeed, you obtain nothing formal from anyone, including BlackBerry, here on this site.

Rather, for formal support, you work with your mobile service provider. They are responsible for all of your formal support, and can escalate cases into RIM that require enhanced support. There is no way (for free) to bypass them in that process.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................