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06-22-2013 12:46 AM
Solved! Go to Solution.
06-22-2013 03:24 AM
Welcome to BlackBerry Support Forums
Some time our BlackBerry devices may feel warm say a long browsing session , playing games ,countinous download or while charging Or if applications run in the background . If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) you can always look if any other apps. are running in the background.
Also always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application. Don't leave your Browser open when not in use. If programs run in the background it will also lead to overheating and also quick battery drainage. Please have a look at those Article I hopeit will help you a lot in overcoming your problems :
KB14320 : How to maximize battery life and free memory on the BlackBerry smartphone.
KB31531 : BlackBerry 7 smartphone may feel warm during use
06-22-2013 04:00 AM
On your Homescreen Go to Options > Device > Advanced System Setting > BlackBerry Device analyzer > Run the Battery test to know about the issue .
Or on your Homescreen Go to Options > Device > Application Management . Move your trackpad right or left within it show CPU Usuages , it will atleast give you an idea which application is using your resources .
Check it and see if any app is responsible for the issue .
Regading Charging issue , our BlackBerry Battery are lithium ion battery it won't take too much time to charge , it can attain a full charge ( 100% ) within 2hrs. If your device is taking too much time then be sure you have connected to a wall socket which has a good and constant power supply .Or you have to visit your service provider to check if it's a hardware fault.
06-22-2013 09:11 AM
Currently what problem you're having ? You're device still heats up Or your battery is taking too much time to charge ? How many hrs it's taking to attain 100% or full charge ?
Have you gone through those suggestion , What is your conclusion !
No need to buy a new Battery but for your satisfaction if you can barrow a good BlackBerry battery from any of your friend then test it on your device , It will reveal if the problem is within the battery or the device itself . If it's a device issue then contact your service provider again and explain specifically those issue or problem you're having .
06-22-2013 09:19 AM
The device heats up and the battery too gets drained out
So , have you tried those suggestion to see if any application is using your Battery resources Or have you run a battery test using Device Analyzer !