01-01-2014 06:38 PM
Hi and Welcome to the Community!
This thread contains the most comprehensive information regarding your unfortunate situation:
01-01-2014 11:58 PM
Contact your service provider and request for your device to be Blocked. The process is called PIN block Request.
then your service provider representative will coordinate with BlackBerry to process your request and thats it.
BlackBerry needs some information from the service provider side that's why you cannot do this by calling BlackBerry directly.