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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-17-2012
My Device: Bold 9700
My Carrier: vodafone

Stopped recognising media card

Hi - my phone is not recognizing my media card - it used to. Now unable to download precious pictures from phone to computer. Haven't tried the repair option yet as do not want to lose any pictures. Is there another way I can get them off my phone safely before I try to mend the media card?? Please help! xx

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Stopped recognising media card

Hello catkin and welcome to the BlackBerry Support Community Forums.


Remove your battery followed by your media card. Reinsert your batter first and after the reload completes, insert your media card. Do you get any error  message when you insert the media card to your device? If so, what is that error?


Let me know how you make out.



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New Contributor
Posts: 5
Registered: ‎03-23-2012
My Device: Bold 9700
My Carrier: Vodafone

Re: Stopped recognising media card

[ Edited ]

I have the same problem - doing what you suggested makes no difference... tried a new card to no avail. Spoke to Vodafone support earlier today and they're sending me a new media card but I cannot see that will make any difference... any other ideas?