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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-22-2010
My Device: BB Storm 9520

Re: Storm 2 9520 Issues- Touch screen freezing

i have the same problem.

When i reset my device the freezing stops for a while but it keeps comming back.

i think i has something to do with the OS.


Forums Advisor II
Posts: 967
Registered: ‎10-29-2009
My Device: 9550 Storm2/Verizon
My Carrier: Verizon

Re: Storm 2 9520 Issues- Touch screen freezing

I can't help you with what you might have heard elsewhere about an issue resolving upgrade. The Internet is full of rumors. As to "technical support" of this site keep in mind that this is a community peer to peer forum. It is not a tech support site staffed by BB technicians. Contact your carrier and have them bump it up to technical support and if the carrier support personnel can't resolve your issue have them escalate up to their BB tecnical support.
Наглый пес! Вы должны быть благодарны мы даем Вам возможность проживать в нашем мире!
BB 9550 Verizon OS My Storm My Blackberry My Lifeline
If there is a Theme on my Blackberry, Hedone it!
If someone successfully helped you with an issue, say thank you by clicking "kudos" in their post and clicking the star.
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If your issue has been solved, please mark the post that solved it for you!
New Member
Posts: 1
Registered: ‎01-11-2011
My Device: Storm2 9520
My Carrier: Vodafone

Re: Storm 2 9520 Issues- Touch screen freezing

I have been having the same problem. My only self diagnosed solution is to clean the screen. It appears that over time persperation plays havoc with the sensor screen. It seems to solve the problem for me.Smiley Happy

New Contributor
Posts: 2
Registered: ‎11-22-2010
My Device: BB Storm 9520

Re: Storm 2 9520 Issues- Touch screen freezing

Thx for the tip.

I took my phone tyo my dealer and they replaced it cause my warrenty wasnt over yet.

I hope i dont get the same problem with this phone.







New Contributor
Posts: 2
Registered: ‎01-12-2011
My Device: Not Specified

Re: Storm 2 9520 Issues- Touch screen freezing

Without more details it would be well nigh impossible to assist you.  What OS and platform are you using, what carrier are you with, what applications (generally it would be the third party and add-on that would be problematic) are you running.


There are simply too many variables to try a shotgun approach.



There is one common thread through this problem "Storm2"!!!

I've deleted all the 3rd party app and even removed some of the RIM functions but still my 9520 hangs!

Posts: 14
Registered: ‎02-13-2011
My Device: Not Specified

Re: Storm 2 9520 Issues- Touch screen freezing

I had 3 9520 in the last 8 months they all did the same ...I think BB should recall all the phones or upgrade us ...can someone tell me how to contact BB I'm in south Africa ...they can't just not do nothing ....please help
New Contributor
Posts: 3
Registered: ‎08-15-2013
My Device: 9520
My Carrier: Zain

Re: Storm 2 9520 Issues- Touch screen freezing

Anyone Please help me. I have the same problem

Blackberry - 9520 v5.0.0.580(Platform


When ever i make a call i cannot end the call until removing the battery. Sometime my screen unable to press.

This is very hactic.. Can anyone having the same issue. Please reply me.

Also i update the Blackberry desktop manager it doesn't help.




Valued Customer

New Contributor
Posts: 3
Registered: ‎08-15-2013
My Device: 9520
My Carrier: Zain

Re: Storm 2 9520 Issues- Touch screen freezing

I'm having issues with my Storm 2 9520 - Touch Screen freezing after making call unable to end the call or unable to dial other number until i remove the battery and restart again. This is very hactic. In case of some emergency call.... Can any help me how to solve this issue.


Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Storm 2 9520 Issues- Touch screen freezing

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.



Once you have a full backup, then you are ready to proceed...

Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.

You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

You may also need the use of these tricks:

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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