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04-10-2013 11:00 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
04-10-2013 11:07 AM
04-10-2013 11:29 AM
04-10-2013 11:57 AM
04-10-2013 12:02 PM
I backed up 5 months ago. should have most information, but I can not access it since my blackberry will not connect to my computer. I had a suggestion of getting a refurbished one then I would be able to see my contacts and picture ect. is this correct?
Another question is safe mode will the screen appear different?