03-13-2013 08:11 AM - last edited on 03-13-2013 11:08 AM by ChadB
HI, I am facing the issue with screen touch. It is not at all suporting.
Please provide me the solution for this.
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.
03-13-2013 11:05 AM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
03-14-2013 02:24 AM - last edited on 03-14-2013 06:36 AM by KarlaDJR
I have tried as you said, with power on, removed the cover and pulled out the battery then repalced the battery and cover again after few minutes. then after reboot, I got the message like "Uncaught exception : Index 5>=5". and I have tried with touch functinality, for few cases like games and messages, touch was working. for others , it is not supporting ( like Contacts , Phone Icons). Please suggest me, how can I cross resolve this.
03-14-2013 09:30 AM
I got the message like "Uncaught exception : Index 5>=5"
Ahhh...a new symptom...There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
If it won't boot up cleanly, then you may need to try Safe Mode:
There might be an updated code set from the carrier -- check them via this portal:
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
03-14-2013 09:31 AM
Please note that, I am using 16GB memory card inside.
You might try booting without the memory card...probably not the issue, but you never can be certain.