05-15-2012 11:26 AM
After locking up it went to the verizon store and they could not get the phone to work even talking with their BB rep. Once on their support site at verizon it would not accept my passcode, and had to enter correct password until it lock me out at their request. Now it is asking for software down load and they were uable to do so.
Considering going to the iphone since not getting anywhere with either verizon or blackberry support. The phone is insured.
05-15-2012 11:32 AM
Dave, what was your experience with "blackberry support"?
You only cited your experience with Verizon, this far.
As a note, if Verizon cannot resolve your issue, they 'should' escalate your issue to RIM level tier two technical support. Did they?
Also, could you please not be snoddy with the iPhone comments? This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. This would be like your being a guest in a friend's home and first off whining about the food and telling the host their wife is ugly. Would you really do that, too?
So, if you have a question, there are some VERY knowledgeable users here who can assist you. But you haven't yet asked a question.
To start you off... Article ID: KB12077 "JVM error 545" appears on the BlackBerry smartphone
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
05-15-2012 01:17 PM
Let me say I have been happy with my storm to this point 3 years. Is there a phone number for BB support, I basically know nothing about BB support options and the verizon rep suggested getting a new iphone which did not make very happy. So it looks like I need to go back to the store of purchase and have them replace it under the insurance.
As a result of the support attempts with the verizon rep and their contact at BB support the phone has a icon and a note below that says " reload software: 513". I'm would love some knowledgeable expert advise to rectify the problem. I'm not that adept at navigating around from one link to another hoping to find the correct solution. So I'm looking for the expert to cut to the chase.
Thanks for the quick reply, no disrespect in my first posting, I have been without use of my phone since last Wednesday and a bit frustrated.