Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 45
Registered: ‎12-12-2008
My Device: Not Specified

Storm won't power up today.. keeps looping with reset/white screen/power off

Well.. I posted last night on how the new Theme I'd purchased from Excelite(sp?) or whatever.. the people who do iBerry and stuff for $6.99 .. had been causing me lockups, slow accelerometer, resets.. 


Today.. about a hour or two ago I pulled my Storm from its case to check it and I noticed it was frozen with the spinning hourglass in the center.. then went to the white screen with the tiny reset box/message.. and powered off all by itself..  (Side note:  I can't hoenstly say it's the theme causing this problem.. I'm also running the leaked .109 OS since it was leaked but haven't had issues like this ..)


Now, for the past hour or two, this is all it's been doing:  white screen, hourglass, powers off with reset message.. repeat.. black screen red solid light.. white screen, hourglass.. time passes.. reset and powers off again.. repeat..  

I've tried probably 20 battery pulls.. and nothing is working.. Tried yanking the SIM card and 8gig SD card as well ..  Is this Storm foo'bar'd now and I need to walk up the street to the VZW store and get it replaced?  I bought it at Best Buy for $530 cash a month or two ago.. since I wasn't yet eligible for a VZW upgrade.. Not sure what to try to get this phone working.. ugh ...  Smiley Sad   Will the VZW store even look at it since it was bought from Best Buy or do I just call the online VZW suppot number and ask them about it and not mention Best Buy?  Any ideas? Smiley Happy



Hall of Famer III
Posts: 58,711
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Storm won't power up today.. keeps looping with reset/white screen/power off



Do you know if your battery has a minimum charge? If unsure, charge for at least an hour and then try powering up again (and perhaps yet another batt-pop).

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Posts: 95,739
Likes: 24,585
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Storm won't power up today.. keeps looping with reset/white screen/power off

Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage).

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 45
Registered: ‎12-12-2008
My Device: Not Specified

Re: Storm won't power up today.. keeps looping with reset/white screen/power off

[ Edited ]

Battery's fine...  was on the phone with VZW level 2 tech guy for the last 20 minutes trying all kinds of stuff.. Seems the device tosses some Error Code 34 [RESET] as it loops every time.. It's so fast though I can't read the error code # ... but he gave up and is shipping me FedEx overnight Storm #3 ....  Smiley Sad   If this one goes bad... he said after a 3rd replacement within 90 days I can pick something else.. which might be the HTC Touch Pro Smiley Tongue




Message Edited by frbjeffj on 03-10-2009 03:03 PM