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pfn
New Contributor
Posts: 5
Registered: ‎04-02-2012
My Device: 9500
My Carrier: Telstra

Storm wont boot - red light flashes

Hi,

I was having a problem with incoming SMS msgs on my BB Storm - couldn't see folder with JavaNullPointerException error.

 

Researching forums indicated a os upgrade was best solution (was running 4.7.0.148).

Went to Telstra (Aus) site to download, but they don't support BB Storm (I unlocked device from Vodaphone Aus to Telstra Aus to retain network coverage).

Went to Vodaphone site and downloaded latest version for Storm (5.0.0.1643 - I think).

 

Installed and now device won't boot.   I just have a blank screen, no icons or battery pictures and I get the following sequence of red flashes on LED.   Long flash, short pause, 4x short flashes, long pause.

 

Blackberry desktop software no longer recognizes the device - previously did.

 

Device Manager in Windows 7 also does not recognize the device when connected - previously did.

 

I'm at a loss what to do next......?

 

Any suggestions would be most appreciated.

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Storm wont boot - red light flashes

Hi and Welcome to the Community!

The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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pfn
New Contributor
Posts: 5
Registered: ‎04-02-2012
My Device: 9500
My Carrier: Telstra

Re: Storm wont boot - red light flashes

Hi,

 

Thanks for the reply - quick response is most appreciated.

 

I've tried everything you suggested, however, the problem appears to be that the BB Desktop Software, or the App Loader software, or even my PC are not able to recognise (or connect to) my BB Storm 9500.

 

All I get on the device is the flashing sequence of red lights on the LED - not even a flicker on the screen.   Have tried it with battery in, battery out, SIM in/out, and all other combinations.   The light stops flashing after leaving the device on the wall charger or USB connected for about 2 hours, but the screen never starts up.   The device does recognise that it has been plugged into the wall charger or USB as it starts flashing again if I disconnect and then reconnect.

Have checked my PC and other devices are recognised on USB port.

 

When starting the AppLoader independently of the BB Desktop Software, I just get to the Communication Port Selection window, however there are no ports or devices shown in the drop down 'Connection' list and the checkbox to 'Detect communication port' is greyed out - no help there, can't move on to the next page.

 

I'm a bit lost here - is this likely to be a hardware error?   Are there any BIOS reset options that I can use - a combination of key presses on the available buttons of the 9500? - I can't get to the screen as it never lights up.

I've tried leaving it without battery for 24 hours (perhaps discharge any CMOS or flash memory?), but no success.

 

On the funny side (or not so funny...!) - I've dug out my old Nokia 3563 - must be 15 years old and hasn't missed a beat, runs like a dream and looks just as good as it did when I first got it.   Just don't have any apps to run on it!

 

Many thanks - help is much appreciated.

Highlighted
Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Storm wont boot - red light flashes

Maybe it's a battery issue...

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.


pfn wrote:

I'm a bit lost here - is this likely to be a hardware error?


At an internet distance, such is impossible to diagnose. We can give you things to try (as all of the above) that can perhaps rule in/out certain things, and if everything else is ruled out, then hardware could perhaps be strongly indicated as causal, but an actual hardware issue diagnosis can never made at an internet distance. Such can only be truly done by a qualified BB technician with the device in their hands.


pfn wrote:
Are there any BIOS reset options that I can use - a combination of key presses on the available buttons of the 9500?

Nope...no such things exist. Everything possible has already been provided above.



Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
pfn
New Contributor
Posts: 5
Registered: ‎04-02-2012
My Device: 9500
My Carrier: Telstra

Re: Storm wont boot - red light flashes

Thanks - assistance is much appreciated.

 

Will give your suggestions a try and let you know what happens.

 

Cheers.

pfn
New Contributor
Posts: 5
Registered: ‎04-02-2012
My Device: 9500
My Carrier: Telstra

Re: Storm wont boot - red light flashes

Hi,

 

Tried the battery in and out trick with it plugged into the wall charger - no luck

 

Got myself another (working) battery, but still exhibits the same problem - red light flashing sequence.

 

I'm pretty sure that it must be a hardware error - the flashing light sequence seems like something that we would have done back in the 70's and early 80's when programming PROMs and EPROMs running telephony systems - indicating status or error condition.

 

Looks like I really do have a non-recoverable brick - time for a new device.....

 

Thanks for your help.

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Storm wont boot - red light flashes


pfn wrote:

Got myself another (working) battery, but still exhibits the same problem - red light flashing sequence.



That is only 50% of the test...without 100% of the test, the results cannot be properly interpreted.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................