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New Contributor
Posts: 5
Registered: ‎06-21-2013
My Device: Curve 9310
My Carrier: Strighttalkl
Accepted Solution

Straighttalk 9310 701 bundle v7.1.0.768 platform 5.1.0.562

The service worked great for the first week or so and then one day, I lost all data transfer and am unable to access email. Talk and text work fine. I checked with the carrier and they claim data is fine on their end and started walking me through a battery pull, then registering host and a push and another battery pull.

Mercifully, I got disconnected after the register text came through. I'm not sure I could have gotten through the process with the language barrier we had. Could you please give me some direction on how to proceed? Any help is immensely appreciated.

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Straighttalk 9310 701 bundle v7.1.0.768 platform 5.1.0.562

Hello, Luvmybberry
Have you try using the Blackberry Device Analyzer?

Option>Device>Advance System Setting>Blackberry Device Analyzer>Cellular Network Connection Issues.
New Contributor
Posts: 5
Registered: ‎06-21-2013
My Device: Curve 9310
My Carrier: Strighttalkl

Re: Straighttalk 9310 701 bundle v7.1.0.768 platform 5.1.0.562

"Option>Device>Advance System Setting>Blackberry Device Analyzer>Cellular Network Connection Issues."

That string isn't valid in my handset. Under Advanced System Settings, I have Service Book, Browser Push, Default Services, Host Routing Table, TCP IP and Legal Documentation.

 

Thanks. I'm happy to take any help I can get.

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Straighttalk 9310 701 bundle v7.1.0.768 platform 5.1.0.562

On the BlackBerry smartphone, click Options
Hold the ALT key and type BBDA ( ALT + BBDA)
The message enabled in options application will appear on the screen.
instructions from KB article
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=3A1F9D5538B1BDD08A46249E8772C964?...
New Contributor
Posts: 5
Registered: ‎06-21-2013
My Device: Curve 9310
My Carrier: Strighttalkl

Re: Straighttalk 9310 701 bundle v7.1.0.768 platform 5.1.0.562

Worked perfectly. The scan passed on everything except "Blackberry Ready."  Where should I go next?

 

BTW, THANK YOU!


Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Straighttalk 9310 701 bundle v7.1.0.768 platform 5.1.0.562

ok, Seems like their is a issue with blackberry services.
Is the Blackberry Logo Showing on the top left corner??

You will have to try this again Options Icon > Device> Advance system setting > Hosting routing Table > Menu Key which is the Blackberry Logo Key on the phone keyboard - Find Register in the menu
New Contributor
Posts: 5
Registered: ‎06-21-2013
My Device: Curve 9310
My Carrier: Strighttalkl

Re: Straighttalk 9310 701 bundle v7.1.0.768 platform 5.1.0.562

Top right hand corner of the screen between 3G and the signal strength .

 

I did the register and the sms came through right after.

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Straighttalk 9310 701 bundle v7.1.0.768 platform 5.1.0.562

This issue maybe network issue not a software or hardware issue from the blackberry device. Since everything else seem to be working fine.
New Contributor
Posts: 5
Registered: ‎06-21-2013
My Device: Curve 9310
My Carrier: Strighttalkl

Re: Straighttalk 9310 701 bundle v7.1.0.768 platform 5.1.0.562

Thank you. I'll contact the carrier again. Wish I spoke whatever language they do...