11-26-2012 10:19 AM
(Similar problem to a previous post: Stuck on update)
I have a Bold 9700 just over 2 years old now. I downloaded the Blackberry Desktop software from the RIM website so that I could update my phoner OS from 5 to OS 6. From what I have read on here OS6 is not a good idea for the Bold 9700 as I have found.
So here is the problem, I updated the OS via the Blackberry Desktop Softwqare and everything was alright until about 5minutes later the phone froze and ever since not been able to get it turned on. I think it has somethnig to do with an App (iTookThisOnMyPhone) whcih is causing the problem. The phone eventually turns on (after multiple battery pulls and 1hour waiting) but I can not get to the menu as the clock appears on the screen.
I am thinking of doing the repair (solution given by Blackberry Desktop Software) however is there any way I can retain the data on the phone? Should there be a back up file from when I updated from OS5 to OS6?
Thank you fro any help
Solved! Go to Solution.
11-26-2012 10:33 AM
Forgot to mention I have done multiple battery pulls and even tried the solution of connecting it to my PC with the battery out but still nothing it just keeps loading. Maybe I have missed something out so I shall try doing the step one more time. If anyone else can help or has any other solution, would be appreciated.
11-27-2012 02:02 PM
A few thoughts for you...
There are two methods of recovery for you to try:
FYI...in answer to your earlier question, yes there should be a backup file on your PC of all of your data. If you took a manual backup, it will be wherever you placed it. Further, when you do an update via the PC, the software offers to take a backup -- as long as you did not defeat that offer, then there will be a backup file on your PC. The Desktop Software should have the location for backup files stored...look at that configuration in the Desktop Software. Also, search your entire hard drive for files with IPD or BBB extension (it depends on the version of desktop software you are using). The results will tell you what you have available, with naturally those with the most recent date/time stamps being the most logical choices for you.
For a stable boot up of the BB, you might also try Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient.
For drastic recovery, here are a few things:
Good luck and let us know!
12-02-2012 04:55 PM
12-02-2012 06:29 PM