12-23-2013 07:00 AM
Hi, I recently charged my Blackberry Torch until 100%. After I charged it, I unplugged it and left it for 3-4 hours. When I went back to check on my Blackberry, this weird loading screen pops out. It's not a clock loading, it's blue loading circle. Also, I can still push the Blackberry button to view apps that running but I can't type or click or touch anything on the screen. When I see the apps that running, I see "Blackberry App Advisor" that is currently running but I think stopped responding. Here are some screenshot
As you can see, I can see the running app, but when I choose an app, the loading screen pops up again. I tried to do soft and hard reset, but still the loading screen keeps popping up. Please help me
PS : Please give any answer besides reinstalling OS and Wiping system
12-23-2013 02:20 PM
Please give any answer besides reinstalling OS and Wiping system
I think that's what you're going to be looking at. Resetting your phone with a battery pull should resolve issues such as this. If it doesn't, you're not left with a lot of choice other than an OS reload.
Keep us up to date.
08-12-2015 12:47 PM
hi! i've got the same problem with my bb 9720, but i think is because i've download the app "mp3 tag", and when you click on ap advisor you should found a black screen with the blue clock but in the top of the screen the is a message such as "java.....URL...." or something like this. Eventually i haven't still foud a solution but i hope somebody could help me because i couldn't do something except called somebody or take a picture.