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New Member
Posts: 1
Registered: ‎12-23-2013
My Device: Blackberry Torch 9800
My Carrier: XL Axiata

Stuck on loading screen

Hi, I recently charged my Blackberry Torch until 100%. After I charged it, I unplugged it and left it for 3-4 hours. When I went back to check on my Blackberry, this weird loading screen pops out. It's not a clock loading, it's blue loading circle. Also, I can still push the Blackberry button to view apps that running but I can't type or click or touch anything on the screen. When I see the apps that running, I see "Blackberry App Advisor" that is currently running but I think stopped responding. Here are some screenshot


As you can see, I can see the running app, but when I choose an app, the loading screen pops up again. I tried to do soft and hard reset, but still the loading screen keeps popping up. Please help me


PS : Please give any answer besides reinstalling OS and Wiping system




Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Stuck on loading screen

KevinFe wrote:



Please give any answer besides reinstalling OS and Wiping system




I think that's what you're going to be looking at. Resetting your phone with a battery pull should resolve issues such as this. If it doesn't, you're not left with a lot of choice other than an OS reload.



Keep us up to date.  Smiley Happy

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New Member
Posts: 1
Registered: ‎08-04-2014
My Device: Blackberry 9630
My Carrier: verizon

Re: Stuck on loading screen

I too have a similar problem,but mine goes off after a couple of 'hard resets' but comes back on whenever I restart m y phone again.any one who
can help pls...

Regular Contributor
Posts: 87
Registered: ‎07-24-2014
My Device: iPhone 4s
My Carrier: Warid Tel

Re: Stuck on loading screen

Rue off and then turn on ur bb phone

If it was helpful press like button Smiley Happy
New Member
Posts: 1
Registered: ‎08-12-2015
My Device: bold 9720
My Carrier: Free

Re: Stuck on loading screen

hi! i've got the same problem with my bb 9720, but i think is because i've download the app "mp3 tag", and  when you click on ap advisor you should found a black screen with the blue clock but in the top of the screen the is a message such as "java.....URL...." or something like this. Eventually i haven't still foud a solution but i hope somebody could help me because i couldn't do something except called somebody or take a picture.