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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Stuck on "Restoring BBM" when going through BBM restore process


kitkatmoofin wrote:

Already tried doing that, doesn't work. 


Hi Kikatmoofin

 

 

                          If all fails then the best options is to Contact your Carrier and ask them to Solve this Issue for you.And believe me they are able to do this .

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New Contributor
Posts: 9
Registered: ‎01-02-2013
My Device: Curve 9320
My Carrier: O2

Re: Stuck on "Restoring BBM" when going through BBM restore process

I don't understand how it has anything to do with O2 since I can use BBM 6 Smiley Indifferent

New Contributor
Posts: 2
Registered: ‎05-02-2011
My Device: 9700 Bold
My Carrier: Vodacom

Re: Stuck on "Restoring BBM" when going through BBM restore process

Hi Guys,

 

I thought I was having the same issue..The screen was stuck on ''RESTORING BBM'' for a really long time. But after a really long wait it went through and restored.

 

I think maybe it requires a little more patience. Maybe a half hour or so..

 

Try it, see if it works

New Contributor
Posts: 9
Registered: ‎01-02-2013
My Device: Curve 9320
My Carrier: O2

Re: Stuck on "Restoring BBM" when going through BBM restore process

@zarrand I left it on overnight, that's about 8-9 hours and it still hadn't gone from the screen (yes I was connected to wifi).
New Contributor
Posts: 3
Registered: ‎11-30-2013
My Device: Bold 9790
My Carrier: mtn

Re: Stuck on "Restoring BBM" when going through BBM restore process

Hi I know this is an old thread but
I had this same issue..bbm was stuck on 'restoring' for hours. I resolved it by:
Logging into my blackberryid account on the blackberryid website with my email address and password.
I noticed it said my email address was not confirmed.
Clicked on the link to confirm my email address, was sent a confirmation email with a link to confirm within 24hrs. Clicked that and was directed back to website to confirm my email address by putting in my password.
BBM was still stuck on 'restoring' though.
So I uninstalled the BBM, rebooted, re-installed from appworld, rebooted, then I clicked on the BBM icon.
I went through the same process of set-up but the restoring only took a couple of minutes and my BBM was back up and contacts,groups restored.
Hope this helps someone!
New Member
Posts: 1
Registered: ‎06-16-2015
My Device: Bold 9650
My Carrier: Digicel Jamaica

Re: Stuck on "Restoring BBM" when going through BBM restore process

Dunno if this will work for you but i had similar problem and deleted and reinstalled blackberry messenger several time to no avail....it however dawned on me that perhaps i need to sign in with my blackberry ID first to pass that "restoring bbm" or "Welcome to blackberry messenger" page. I did that and problem was solved.Even though i backed up my contacts with blackberry protect prior to deleting bbm, i realise that approximately ninety five (95%) are gone. A problem that i am left with too is that my profile picture will not change. I am using a Blackberry Bold 9650