02-11-2013 10:13 PM
I recently changed mail-servers. Neither the current nor the previous mail server are in house. We route our in-house email through MS Exchange Server. We do not run BB Enterprise Server so I have set up my BB Style to go directly to the external mail server. I am using MS Outlook 2010 on my desktop computer.
My BB Style is not receiving all the emails coming to me. Some emails come through our MS Exchange Server but not to my BB. Other emails are received both on my device and desktop.
Any ideas why this is happening.
Solved! Go to Solution.
02-12-2013 12:06 PM
Hi and Welcome to the Community!
You will need to check your internet-facing mail system that you are using to integrate to the BB...depending on it's capabilities something could be happening. Refer:
02-17-2013 07:01 PM
I suppose this could be the problem. It's curious that it was not an issue for the first year of using my BB Style.
Our Exchange Server is going to the mail server every 15 minutes. I don't know how to determine the frequency with which my BB looks for mail on the mail server, nor do I know how to adjust that time. I suppose if the BB looked for mail every 5 minutes and the Exchange Server looked and deleted mail every 15 minutes, I should get the majority of the emails on my Blackberry. But there is likely no assurance that I would get all email messages on the BB. Is there really no solution to this problem?
02-17-2013 07:07 PM
02-17-2013 09:20 PM
Thanks for the quick response. Should I do a Security Wipe to best accomplish our goals of a fresh start? If I did I would simply create a fresh account (but using prior email address, user ID and password) and sync down to the device from my Outlook account after waiting at least an hour.
BB has three options for the security wipe. 1) email, contacts, etc. 2) User installed applications and 3) Media card. Is there any reason why I should wipe 2) and 3)? I only have a couple or three UIAs and I don't do videos or music. Just a few photos of the grandchildren.
02-18-2013 09:11 AM
Well, that's a bit more drastic than anything I've yet recommended...I tend to recommend the "least damaging" possible fixes first, and progress into those that are "more damaging" only if necessary. The WIPE is the second most "damaging" or "drastic" method...but if that's the resolution you wish to jump to, feel free!
Indeed, you've not yet even done these steps (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Sometimes, if the Service Books (for example) have become corrupt, this can clear things up.
After that, I usually recommend the removal and reintegration of the affected email account. Following the failure of that, the removal and reintegration of all email accounts. Failing that, I'd start to move toward the WIPE actions (preceded by the removal of all integrated email accounts), then followed by clean OS reloads.
But everything must be preceded by determining exactly what behavior to expect...not knowing the capabilities between your new server and BIS, for example, means we don't even know yet if the behavior we are already seeing is expected or not. So, if it is expected, then we're already seeing all that we will see, and nothing we do will change it. So I really do recommend first determining what the expected behavior should be, based on all of the factors I've provided to you. Then, if we can truly determine that it is not correct now, you would proceed with attempts at remedy. But that's my method...you can choose other methods, of course
02-21-2013 06:59 PM
Thanks for the suggestions. Apologies for the delay in responding. I've been busy with other things.
So I'm trying to register at the Host Routing Table and there are 5 options for me to choose from. Four CDMA options and on Wi-Fi option. Which one do I register with. The one at the top of the list is Bold but is would seem I could register for any of the 5.
02-21-2013 07:01 PM
02-22-2013 11:36 AM
I have gone through steps 1 and 2 as you suggested. After sending the service books the activation server sent me an "action required" message indicating I should change my Outlook settings to leave email messages on the the mail server. We are running our desk top email through MS Exchange Server and I am told by my IT support person that MS Exchange Server does not allow us an option to leave emails on the mail server. Comments?
02-22-2013 11:44 AM