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New Member
Posts: 1
Registered: ‎02-09-2013
My Device: 9320 Curve
My Carrier: O2

Suddenly stopped receiving my emails

Getting really annoyed with this all of a sudden my 9320 has stopped receiving my emails I have tried reloading the email address but all I get is 'Activation request failed A service connection is unavailable'  I have a wifi connection and can access things like Facebook so there is no problem there!

How do I sort this, I contacted O2 but the answer from them was uselessas they say this


  1. Click Setup
  2. Click on the Email Settings icon
  3. You may need to scroll down and enter your BlackBerry User Name and Password
  4. Click on Email Accounts hyperlink
  5. You should now click on,
  1. Edit to change the email account settings    (this does not come up on my phone!!!!!!)
  2. Delete to delete the email account
  3. Add An Email Account to add another email account

All I get is the same error message

Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Suddenly stopped receiving my emails

Hi and Welcome to the Community!!

When you are in a place with strong carrier network signal (not WiFi only), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you indeed should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support...email is a service dependent on your plan from your carrier, and perhaps they have something mucked up with that.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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