02-09-2013 09:22 AM
Getting really annoyed with this all of a sudden my 9320 has stopped receiving my emails I have tried reloading the email address but all I get is 'Activation request failed A service connection is unavailable' I have a wifi connection and can access things like Facebook so there is no problem there!
How do I sort this, I contacted O2 but the answer from them was uselessas they say this
All I get is the same error message
02-09-2013 10:07 AM
Hi and Welcome to the Community!!
When you are in a place with strong carrier network signal (not WiFi only), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you indeed should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support...email is a service dependent on your plan from your carrier, and perhaps they have something mucked up with that.