Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-17-2010
My Device: Bold 9700
My Carrier: MTN

Supplementary Service Error: General Error

Hello forum members - I have a good challenge for you all.

I bought a second hand bb 9700 3 months ago.  I had the phone on pre-paid BIS + Airtime so I could have access to the internet, bb messenger, gmail email, and phone-related uses.  The phone worked fine with no issues whatsoever.


Last week, I tried calling someone and received the message “Call Failed”.  I thought it was credit so I tried loading airtime on the phone.  When I did that I received the following message “Supplementary Service Error: General Error”.


It’s been 1.5 weeks and still the phone does not work:

  • The phone has perfect coverage indicator.
  • The phone has working BIS, BB messenger and internet.
  • The phone cannot work the telephony part of it – calls (outgoing/incoming, SMS, MMS).
  • I cannot call anyone, cannot check Voicemail, cannot load airtime.

I have tried re-sending service books, hard reset pulling the battery out, manually registering with the wireless network.


I there is a smart cookie out there, I need his/her assistance pronto; no point in having a phone if I can’t use it.


I appreciate the support.

Hall of Famer III
Posts: 58,740
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Supplementary Service Error: General Error

Hi and Welcome to the Forums!


Given your description, I suggest you contact your carrier for formal assistance with the voice component of your BB. After all, you are paying them to deliver the service to you...


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 1
Registered: ‎10-10-2012
My Device: Bold 9780
My Carrier: MTN

Re: Supplementary Service Error: General Error

Hey hey.


Did u manage to sort out the problem? I have the same problem with my 9780 Bold.

Regular Visitor
Posts: 1
Registered: ‎07-15-2009
My Device: Not Specified

Re: Supplementary Service Error: General Error

First of all please switch off the phone put out battery and SIM, after 30 seconds put in back Sim & battery. hopefully it will resolve


Step :1


Go to Options > Call Management> In call setting  > Under Identity Restriction Option Select “Network Determined” as the option > Save > perform device Hard-reset



Step :2


Kindly check and update the O/S



Step :3


Flash device and  reload  O/S( ensure backup is performed)


issue resolved at 100 % ..