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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-13-2013
My Device: Q5
My Carrier: Virgin

Switch Device - Backup Freezes before switch


I am trying to switch from my Torch to my new Q5, but the Desktop Manager wont finish the switch/backup. It freezes at "back up board memory" and nothing happens... Not sure how long would be "normal", but when I do a normal backup it only takes seconds...... :-(