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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎01-01-2014
My Device: 9780
My Carrier: T Mobile/EE

Switch Device Facility not working

I have just upgraded from Blackberry Bold to Blackberry 9720 and, via my MacBook Air wanted to transfer Contacts data from the Bold to the 9720 using the "Switch device" facility. Although the process gave every indication of working correctly, when I checked for successful transfer of Contacts data onto the new Blackberry nothing had been added. However, clearly something had worked because the new machine inherited the password from the old blackberry and the mails I had started t accrue on the new 9720 had been deleted. Any ideas on how to correctly transfer Contacts data from one Blackberry to another via a Mac? Geoff