Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-26-2013
My Device: 9900
My Carrier: Etisalat

Switch back from Z10 to 9900

I recently purchased a Z10 and it was a great experience, however it was not possible to set it for enterprise email. I replaced it with 9900 and now can't find a way to switch back and retrieve my BBM contacts.

Link is not supporting 9900 and desktop not supporting Z10. When i use the BB ID it doesn't retrieve the contacts on BBM.


Anyone have any suggestions? i can't even see the backed up files from Z10 on desktop to restore??!!


Thank you in advance.

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Switch back from Z10 to 9900

Hey Thedidio,

Welcome to the BlackBerry® Support Community Forums.


To better assist you, are you using the same BlackBerry ID on the BlackBerry 9900 smartphone as you were using on the BlackBerry Z10 smartphone? 





Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Member
Posts: 1
Registered: ‎04-08-2013
My Device: Z10
My Carrier: Ooredoo

Re: Switch back from Z10 to 9900

I have the same problem any suggestions ?