Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 10
Registered: ‎12-19-2011
My Device: 9850
My Carrier: Orange

Switch from 9800 to 9850 with BB Desk Top for PC



I am trying to switch from 9800 (OS 6) to 9850 (OS 7).


I am using the BB desktop software, under Windows 7 Ultimate.


The steps are simple but after 6 times seems I do a mistake probably, what I do:


1. Connect my current device BB 9800 (OS 6), all adapt stored fast and simple.


2. Mark to transfer data and applications, disconnect old BB


3. Connect my new device 9850 (OS 7), see the correct BB device on screen


4. When the transferring starts in most cases I see a small Green wheel turning around, tried to wait 1-2 hours than I press CANCEL. Nothing  happen


In other one case I pass this stage and could get the Green line moving box, after one hour it moved about 1/3 of the box, left it for all night for 6 hours, but didn't get the OK and the Green box was at the same position, nothing happen.


On all trial the BB desktop never send an error message or similar.


What I do wrong?


Any alternative considering I move from OS 6 to 7.


Eli Keren
Posts: 95,194
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Switch from 9800 to 9850 with BB Desk Top for PC

Eli, try backing up the 9800 to the PC.


Then connect the 9850 and see if you can do a restore of all data to the 9850.

You won't get all third party apps moved over this way, but you can download those again from AppWorld.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code