Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 9
Registered: ‎02-28-2013
My Device: Bold 9790
My Carrier: Vodacom

Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing

Hi

 

I switch phones and memory contacts are missing on phone. Only contacts showing are the contacts from the sim card. When I type in a missing contact number the saved name shows when dailing but still not on contacts.

 

Any advice?

 

Regards 

Jacques

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing

Open your Address Book > Menu key > Filters.

If any are checked, UNcheck them.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎02-28-2013
My Device: Bold 9790
My Carrier: Vodacom

Re: Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing

Thanks, have done that but still the same. Also read similar complaints but nothing helps

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing

Look at Options > Device > Status.

On the Status screen, press the Menu key > Database Sizes.

Scroll down to the Address Book.

 

How many and what are the names of the Address Books, and how many records are in each?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎02-28-2013
My Device: Bold 9790
My Carrier: Vodacom

Re: Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing

Under Datebase Sizes I have 1 Address Book- Default file size 119/56.3K

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing


So, your Address Book has 119 entries.

 

Now, look at Options > Device > Advanced > Default Services.

Do you see the default address book listed?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎02-28-2013
My Device: Bold 9790
My Carrier: Vodacom

Re: Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing

Why when copying it shows 704 contacts copied and as mentioned if you add a number that was on the previous  BB and not in the contact on the new phone the contact is still gone?

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing

I don't know, first you've said there were 704 contacts copied.

 

Do you still have the old device?

Do you have a backup made to your PC by the old device?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎02-28-2013
My Device: Bold 9790
My Carrier: Vodacom

Re: Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing

There is 704 contacts on the old device. This was copied a few times to the new phone but still the same. Have old phone, backup on pc as well.

 

As I tried to mention just now, if it very funny that it will show the names of the contacts when you tipe in the numbers but the the name or contact is not on the contact list. The info must be on the phone but just not showing under contacts

Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Switched between bold 9780 V6.0 to bold 9790 V7.0 and memory contact missing

It should show in your Address Book Database size.

 

Did you look at the default Address Book like I asked?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code