Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-19-2013
My Device: Bold 9700
My Carrier: Bmobile

Switched devices Blackberry protect not allowing bbm transfer

Hey everyone,


I wrecked my bb and a friend lent me her old bb for me to use until I get a new phone. I transfered most of my info from my old bb to the loaned one but with one exception: my friend's blackberry protect won't let me transfer my bbm contacts across. A msg appears on the loaned bb screen informing me that that bbm is accosicated with a specific blackberry proctect account.


I deleted blackberry protect off of the loaned phone but still no luck transfering the bbm contacts across.


Does anyone have any help to offer me?


Thanks a lot in advance.



Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Switched devices Blackberry protect not allowing bbm transfer

[ Edited ]

Sign In to BlackBerry ID (you can manage devices associated with blackberry protect)



You may have to login to blackberry protect and remove the device associated with the other account.. but I didn't think that protect backed up bbm contacts (page 8)



I also referenced this thread:



What version of bbm were you using?

BBM 6 and earlier guide to restore contacts:



BBM7 backup is linked to the blackberry ID.




Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!