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New Member
Posts: 1
Registered: ‎11-23-2013
My Device: bold 9900
My Carrier: Bell

Switching Devices

I am trying to back up my 9900 so that I can transfer eveything to my Z30 but it keep freezing in the transfer process on Smart Tags 25 of 25. How do I get past this so that I can get all my data onto my new phone?

 

thanks

Highlighted
Guru II
Posts: 22,045
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Switching Devices

There are several things you can try. First, try a selective backup and back up all the databases with exception of the Smart Tags. That should allow you to make the full backup.

The other thing you can try is doing a transfer to the media card, then insert the media card and restore the settings from the media card. There should be a setup icon on the 9900 with an option to backup to media card.

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