01-18-2013 09:25 AM
I recently had my Torch unlocked so that I could use both of my SIM cards (US ATandT and UK Vodafone) on it. Unfortunately when I popped in my AT and T card, a screen asking for my Blackberry ID comes up, and while it recognizes my Blackberry ID and password, every time I log in it says "Unable to login to your Blackberry ID account". I've tried many times already.
Should I reset the phone to factory conditions? Why is my Blackberry ID not working?
01-18-2013 11:57 AM
Welcome to BlackBerry Support Forums
Before wiping your phone please go through this Article of Knowledge Base and try those suggestions mentioned before considering Workaround # 2 which is the last option.But first do your device backup.Also look for the Causes it will let you know why this error appears :
KB28212 : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7