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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎02-25-2013
My Device: Torch 9860
My Carrier: Digicel Jamaica

Switching from users

Hi,

 

I gave my Torch 9860 to cousin, she tried to register the phone with her new protect ID but cant because the device is still registered to me. I have been trying to remove the device from my blackberry protect ID and still will not budge. Is there any way I can make her the new user of the phone and remove my account from the device. Please help

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Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Switching from users

Hi and Welcome to the Community!

 

There are many more steps to conduct...please treat this as a resale transaction, and follow ALL that this KB instructs:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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