Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-16-2010
My Device: Torch 9800
My Carrier: 9000 ATT
Accepted Solution

Sync Contacts Requires Security Code

I was able to Sync my contacts on my new Torch 9800 from MS Outlook but then experienced several "pocket calls" even with the Phone Lock feature ON.  So I activated the 4 digit security code feature that requires entry before making any outgoing calls to resolve the "pocket call" issue, but now when I try to synch my contacts it asks for my 4 digit security code.  I have 10 attempts to get it right but it doesn't recognize the security code on my PC.  I am linking via the USB cable directly to my phone.  Anyone know how to resolve this?

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Sync Contacts Requires Security Code

pay attention to what you typed in on the phone and remember that for numbers and symbols you have to use the alt key for them.


if I use 1931 on phone it really is wcrw if I dont use the alt key.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V