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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-14-2010
My Device: Curve
My Carrier: Verizon

Sync Error "An error has occurred please try again" with Contacts using Desktop Manager



I've been trying to fix my Boss's sync issue for sometime. I hope some one can help.


He has a BB Curve

He uses Microsoft Entourage 2008 sync'd with Mac's Address Book

His desktop manager is up to date

When syncing contacts he gets "An error has occurred please try again"



I went under advanced settings and click replace everything on blackberry device. That worked and his phone is now up to date with his address book however if you don't click "Replace.." the error still occurs.


He fusterated because he wants to be able to sync back and forth not just from his computer to his phone. I hope this all makes sense and someone can help.



Thank you